Returns

Hello, we're here and ready to help you return your items

Want to know how to return and item or what our policy is? You should find all you need to know about here. If not, you can always get in touch with us and one of our Customer Service Team will be happy to help. 

Team Sosandar xx

UK RETURNS SERVICE

We understand that sometimes you need to return an item. Don’t worry. We offer a range of returns options. All the information you need to return your item(s) is shown below. Please note, a returns processing fee of £2 per order will be deducted from your refund amount.

 

Frequently Asked Questions

How long do I have to return an item?

What options do I have to return an item?

How do I find my order number?

Can I get an exchange?

How long will it take for me to get a refund?

What do I need to do to return an item?

• I checked out as a guest and do not have an account, but want to return an item

• I have a Sosandar account and want to return an item

 

How long do I have to return an item?

You have 14 days to return items from your order from the point of delivery.

 

What options do I have to return an item?

We offer several options to return your item. Please note, a returns processing fee of £2 per order will be deducted from your refund amount.

 

Return Options
Evri Return to your nearest Evri drop off location with over 14,000 to chose from Print your own label or get a QR code to present at the drop off location
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label
Return To Sosandar Stores Return to a Sosandar Store. Find your local store here No printer required, just bring your order number* * Without your original order reference the team will be unable to process your return in store.

 

How do I find my order number?

Your order number can be found by logging in to your Sosandar account. If you don't have an account and checked out as a guest, don't worry. Register now using the same e-mail address you used when you placed your order, and you will be able to see your order number.

It will also appear in your confirmation email. The subject line will be “Sosandar – It’s in the bag - #(your order number)”.

 

Can I get an exchange?

We don’t do exchanges. If you want a different size or colour, please send the original back and re-order.

 

How long will it take for me to get a refund?

Your refund will be processed within 7 working days after we receive the items back.

 

What do I need to do to return an item?

If you have a Sosandar account, click here for your returns process.

If you don't want to create an account, click here for your guest returns process.

 

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GUEST RETURNS

Step 1: Prepare your return

Returned items should have their tags on and make sure to package the items you wish to return securely. In the interest of hygiene, earrings & face coverings are non-returnable.

 

Step 2: Find your order number

Your order number can be found by logging in to your Sosandar account. If you don't have an account and checked out as a guest, don't worry. Register now using the same e-mail address you used when you placed your order and you will be able to see your order.

It will also appear in your confirmation email. The subject line will be “Sosandar – It’s in the bag - #(your order number)”.

 

Step 3: Go to our Returns portal

Go to our Returns portal, enter your order number and postcode, and follow the instructions.

 

Step 4: Confirm the item you wish to return

Select the item to return and the reason for returning your item.

 

Step 5: Chose your return method and create your return label

We offer 2 options to return your item. Please note, a returns processing fee of £2 per order will be deducted from your refund amount..

 

Return Options
Evri Return to your nearest Evri drop off location with over 14,000 to chose from Print your own label of get a QR code to present at the drop off location
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label

 

 

You can search using your postcode to show your nearest drop-off point. Select your most convenient drop-off point and select PROCEED to generate your label.

 

Step 6: Get your return label

If you select Evri as your return option, you'll be given the option to recieve a QR code that can be presented at your drop off location, or print your own label.

If you chose Royal Mail Tracked 48 Label to Go, you don’t need to print anything. Your returns label can be downloaded and will be e-mailed to you. You can also add your mobile number to get updates on your return. Please show this on your phone at the Post Office, who will then print your returns label.

If you chose Royal Mail Tracked 48, you must download and print your return label and attach it to your package before taking your return to the Post Office.

Please be aware, returns labels are unique and should only be used once and for the item you are returning. Repeat use will result in a delay in processing your return and refunds.

 

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ACCOUNT HOLDER RETURNS

Step 1: Prepare your return

Returned items should have their tags on and make sure to package the items you wish to return securely. In the interest of hygiene, earrings & face coverings are non-returnable.

 

Step 2: Log in to your Sosandar account

Log in to your Sosandar account using the e-mail address and password you used when placing your order.

 

Step 3: Find the order you wish to return

View your orders by scrolling down to ‘Recent Orders’ and selecting 'VIEW ALL'.

Click ‘RETURN’ on the relevant order with the item you wish to return. You will then be taken to our Returns Portal which will show the order number and your postcode for you to confirm.

 

Step 4: Confirm the Item you wish to return

Select the item to return and the reason for returning your item.

 

Step 5: Chose your return method and create your return label

We offer 2 options to return your item. Please note, a returns processing fee of £2 per order will be deducted from your refund amount.

Return Options
Evri Return to your nearest Evri drop off location with over 14,000 to chose from Get a QR code to present at the drop off location, no printer required or you can print your own label
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label

You can search using your postcode to show your nearest drop-off point. Select your most convenient drop-off point and select PROCEED to generate your label.

 

Step 6: Get your return label

If you select Evri as your return option, you'll be given the option to recieve a QR code that can be presented at your drop off location, or print your own label.

If you chose Royal Mail Tracked 48 Label to Go, you don’t need to print anything. Your returns label can be downloaded and will be e-mailed to you. You can also add your mobile number to get updates on your return. Please show this on your phone at the Post Office, who will then print your returns label.

If you chose Royal Mail Tracked 48, you must download and print your return label and attach it to your package before taking your return to the Post Office.

Please be aware, returns labels are unique and should only be used once and for the item you are returning. Repeat use will result in a delay in processing your return and refunds.